30 Day Satisfaction Guarantee Restrictions Apply

Our goal is your total satisfaction.

If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within 30 days of purchase and we’ll give you a full refund. It’s that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as scratches, tears, scuffs, dings or scrapes on the item. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge. Your refund will be promptly processed upon completing evaluation of your returned item. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.

Abuse of Return Privileges – Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.

International Returns: If you have questions or need assistance, please email support@thepianoguys.com

Requesting a Return: Email support@thepianoguys.com or call 435-628-4418 to obtain a return authorization. Once the item is received on a return, we process and refund within 2-3 business days.